FAQ
What is The Elegance Company?
The Elegance Company is a premium clothing brand that focuses on self-improvement-oriented and eco-friendly casual wear.
How do you ensure your clothes are eco-friendly?
We use mostly sustainable materials and manufacturing processes, minimizing environmental impact. Also we give full info about the environmental impact in product details to ensure Transparency.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to track your package. Also you can access it in My Account Page.
What is your return policy?
We accept returns within 7 days of purchase for a full refund(Store Credit). Please see our Sales Terms page for details.
Can I change or cancel my order?
If your order has not yet been shipped, you can contact us to change or cancel it. Once it has been shipped, we are unable to make changes.
How do I contact customer service?
You can contact our customer service team by emailing [email protected] or filling out the contact form on our website.
Are your clothes ethically made?
Yes, we prioritize ethical manufacturing practices and ensure fair wages and working conditions for all workers involved in the production process.
Can I return an item if it doesn’t fit?
Yes, we accept returns. Please see our Sales Terms page for details on how to initiate a return.
What payment methods do you accept?
We accept PayPal And all major Debit And credit cards,